DriveCentric Launches DirectChat Tool

DriveCentric Launches DirectChat Tool

Dealerships can now chat with their customers from their dealer website and reply directly from the DriveCentric CRM without lead submission.

In an industry first, DriveCentric launches its new DirectChat tool, a smart and efficient product that is focused on making your customer’s chats flow from your website into your CRM more freely. Dealerships can now chat with their customers from their dealer website and reply directly from the DriveCentric CRM without lead submission. DirectChat is available for both Desktop and Mobile use.

Product Features:

  • No more ADF/XML Chat Leads
  • Real-Time communication from inside the DriveCentric CRM
  • After-Hours features to auto qualify Chat Leads
  • Built from the ground up to work directly inside DriveCentric Desktop and Mobile App

At DriveCentric, we know that time equals money for our dealer partners. This new tool will allow our customers a more streamlined experience that will ultimately lead to a more efficient sales process. We are very excited for dealers and consumers to reap the benefits of this new product,” says Drew Adler, Director of Operations at DriveCentric.

Those who schedule a demo during the month of July will get 2 free months of DirectChat.

You May Also Like

Service Satisfaction Improves but Appointment Wait Times Continue to Grow, J.D. Power Finds  

According to the study, dealers continue to grapple with parts and labor shortages that are fueling longer wait times for appointments.

While customer satisfaction with the dealer service experience has rebounded this year, dealers continue to grapple with parts and labor shortages that are fueling longer wait times for appointments, according to the J.D. Power 2024 U.S. Customer Service Index (CSI) Study, released recently. Overall customer service satisfaction improves five points to 851 (on a 1,000-point scale). 

700Credit Integrates with One View

This integration will allow dealerships to store sensitive consumer information including credit reports and required compliance documentation through a secure integration into the digital deal jacket.

WarrCloud Study: Cost of Processing Auto Warranty Claims Increases by 28%

The study examined current practices surrounding warranty claims, human resource allocations, and the mechanisms of tracking and streamlining service department costs.

Solifi Launches 2024 Global Leasing Report

The report details insights about the world’s top 50 leasing markets.

KPA’s Trust Survey Says Many Still Distrust Dealerships

Respondents say they’ve felt tricked or pressured to purchase extras; most are concerned about hidden fees.

Other Posts

NextGear Capital Offers Tips for Independent Dealer Success in 2024

NextGear Capital offers these top tips to help independent dealers seize the opportunities current trends may create.

Dealer Image Pro Announces New YouTube Web Series

Viewers will get an up-close look at the passion that drives top dealers, their secrets to success and their perspectives on the future of car sales, all presented in an engaging and comedic format.

Dealer Image Pro Announces New YouTube Web Series
Dealer Teamwork Earns 2024 Google Premier Partner Status

Digital marketing agency ranks in top 3% in the U.S. for the seventh consecutive year.

Volie Joins FordDirect to Expand The Shop

The Shop, powered by FordDirect, provides dealers with access to vetted vendors, like Volie, that include pre-negotiated prices for products and services that dealerships need.