Contactless Contracting from Dealerware Offers Fast, Safe and Flexible Agreements
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Contactless Contracting from Dealerware Offers Fast, Safe and Flexible Agreements

Automotive retailers can deliver peace of mind for customers and increase efficiency within service departments.

Dealerware, a leading connected car platform for automotive retailers, is launching a new Contactless Contracting feature June 24. All customers will receive the new feature via a software update to Dealerware’s Mobile Contracts product.

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With Contactless Contracting, dealerships can send loaner vehicle agreements to customers via text message or email. Customers can review the terms of the agreement and sign for the vehicle on their own device, reducing the need for dealership employees and customers to physically share space, share devices or use impractical workarounds to complete paperwork. 

From the service bay to the sales floor, Contactless Contracting enables dealerships to adhere to social distancing guidelines in order to protect the health of both employees and customers. With flexible contracting retailers are empowered to deliver exceptional customer service experiences such as touchless pickup and delivery, and unaccompanied or at-home, extended test drives. Dealerships can confidently use Contactless Contracting to satisfy evolving customer needs while potentially increasing customer satisfaction for service appointments as well as improve the overall sales experience.

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“Automotive retail is changing faster than ever before, and while our primary goal with Contactless Contracting is to address a need for safer, more comfortable customer interactions, we also wanted to equip our customers to meet new consumer expectations for more flexible sales and service experiences,” said Russell Lemmer, president of Dealerware.

The new Contactless Contracting functionality will be a feature within Dealerware’s Mobile Contracts product, which already allows dealerships to simplify customer service and increase their customer satisfaction (CSI) scores. In addition to Mobile Contracts, Dealerware also offers Connected Car Services and Toll Services that empower dealerships to recover the costs of operating a courtesy loaner fleet. On average, the company’s retail partners on the Dealerware platform recover $65/vehicle per month from fuel, toll and damage costs while increasing CSI scores an average 27 points, according to J.D. Power. 

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