DealerSocket, Inc. announced the launch of an all-new Service Scheduler seamlessly integrated within its award-winning CRM. Sporting a modern and intuitive user interface, DealerSocket’s new scheduling tool is designed to unify dealership sales and service departments in a shared mission to acquire, convert and retain lifelong customers.
DealerSocket CRM’s new Service Scheduler creates a single, comprehensive view of a customer’s lifetime experience with the dealership while allowing service managers, advisors and BDC personnel to manage customer interactions from one location. The result is better coordination between departments and a more connected customer experience that helps dealers avoid overlap in marketing campaigns and sales outreach.
“With the pandemic further surfacing the need for increased efficiency and optimizing spend, DealerSocket’s Service Scheduler enables dealers to consolidate costs typically dispersed across multiple vendors and eliminates the errors and extra admin work that comes with it,” said Darren Harris, executive vice president and general manager of retail solutions at DealerSocket. “Service managers and advisors get the ease of use, flexibility, and configuration they need to effectively merchandise service work, while the dealership’s BDC gets a simplified user experience with minimal clicks.”
DealerSocket’s Service Scheduler enables service staff to configure recommended service packages for any year, make or model, view and resell previously declined service work and evenly distribute work based on each appointment slot’s availability. This end-to-end solution also allows dealerships to upsell service work on their websites using a fully configurable, opportunity code-based shopping cart, which comes equipped with an image uploader and YouTube integration.
DealerSocket’s upgraded Service Scheduler tool also creates a mobile-friendly, self-service customer portal that lives on a dealership’s website and allows service customers to schedule appointments by time, advisor, and transportation type, as well as select services, view service recommendations and previously declined work, and track maintenance history anytime. Once scheduled, the appointment and all associated information — date, time, advisor, customer and vehicle info, and op codes — are pushed from the CRM to the DMS. The Service Scheduler also takes advantage of the CRM’s appointment-management capabilities, including automated email and text confirmations and reminders.
“DealerSocket’s Service Scheduler addresses real and current challenges for franchised dealers by unifying staff across the entire dealership, so they can manage business volume while creating convenient, personalized customer experiences,” said DealerSocket Chief Product and Technology Officer Alok Tyagi. “Its launch also embodies our do-more-from-one-system drive for our award-winning CRM and marks the start of a full roadmap of innovation that we have slated for the service drive in 2021.”