What Speed to Sale Means to the Customer Experience
A speed-to-sale dealership strives diligently to return sales lead inquiries promptly and speed the flow of clear-title status communications and reconditioning repair estimate approvals swiftly.
Bye Bye Bus, Hello Again Minivan
Cars.com survey reveals cars overtake school buses as primary mode of back-to-school transport.
A $1.5 Million F&I Chargeback
You can help put an end to the negative misperception about dealer-assisted financing — and hopefully prevent more shackling legislation.
Heighten Your Marketing Game
It is now time for dealerships all across the nation to develop new ways of working and advertising with their customers.
Can You Win the Race to the Bottom?
When cost is the only concern, dealerships don’t build relationships with their clients; they are simply taking orders.
Making the Complex Simple
Germain Automotive Group relies on technology to connect with customers and has found that their digital strategy has kept them resilient through the years.
The New World of ADAS
When it comes to collision and mechanical repairs, there’s a lot to consider that many don’t realize in the new world of ADAS.
The Dealership Playbook for a Successful Website
Dealerships that devote resources to performing well online will have a head start in battling the circumstances that COVID-19 has provoked.
Safety Recalls: Lower Liability = More Revenue
The goal is to reduce your chances of selling (or not disclosing) recalls on vehicles at time of sale. However, if you don’t know a vehicle has a safety recall, you can’t disclose it.
The Times, They Are a-Changin’
The decisions made by dealers during the pandemic to control expenses and keep the doors open can foster not only employment practice claims, but potentially directors and officers litigation.
The Truth About ‘Dealer Markup’
How can a universal business practice that engages the full array of vehicle finance resources be so misconstrued?
Define Your Legacy
From the get-go, my mission was always to help dealers. And the best way I knew how was to create competition. Competition breeds innovation. It also raises the bar in terms of customer and technical support. And I believe that’s the legacy I leave behind.
