Leadership Solutions Archives - Page 8 of 32

How Your Website's User Experience is Costing You Business

On-Demand Webinar

Original Air Date: August 19, 2021

Sponsored By Lyft

The shortage of new and used vehicle inventory has dealerships deciding whether to keep their loaner fleet or take advantage of rising used car prices and sell them. However, selling your loaner fleet means having no alternative transportation options for customers getting their car serviced, which can lead to a poor customer experience and people putting off car repairs. Since fixed operations departments account for almost 40% of a dealership’s profit, offering customers a transportation option is critically important to boost revenue, create service retention, and drive customer satisfaction.

Join us for this live webinar where we’ll dive into how rideshare can ease the customer transportation burden and increase service revenue. Featuring the Chapman Auto Group, hear first-hand about how offering their customers on-demand Lyft rides enables them to:

Attract new customers and increase customer loyalty
Boost their CSI score and service revenue
Differentiate from the competition
Save the hassle of managing shuttles
Have a failsafe alternative to loaner vehicles

Speakers

Win Back Service Revenue with Flexible Customer Transportation

On-Demand Webinar

Original Air Date: September 23, 2021

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Podcast: Industry Insider Tips from Heyward Allen Motor Co.

Steve Middlebrooks, CEO and dealer partner of Heyward Allen Motor Co. in Athens, GA, discusses how his business stands apart with its customer service.

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Podcast: Benefits to a Hybrid Sales Model

Greg Uland, vice president of brand marketing for Reynolds and Reynolds, discusses digital and online retailing and the benefits of a hybrid business model.

Podcast: Millennials and the Car-Buying Process

Mike Shell of EZTech Platforms discusses the younger generation and how it prefers to buy cars.