The Competitive Edge of Remote Customer Service
Nothing puts a bow on the purchasing process quite like delivering a customer’s new vehicle right to their doorstep and picking up their trade-in vehicle for transport to the dealership or recon facility.
New Faces, New Challenges, New Opportunities?
Learn how to be the coach that you wanted when you were new to a company or position.
Power of Transparency Separates the Winners
Trust is the new measure of success. Evaluate how your dealership delivers evidence-based trust and value that your people practice and deliver to your buyers.
OK, Automotive, It’s Time to Start Talking About AI
AI can empower your teams by handling the most basic items that can require a lot of an employee’s time.
We Are Charged Up for NADA 2022!
We’re excited to get on the show floor to see old friends and meet new ones.
4 Tips for a Successful Mentor Program
Although many dealerships have tried to implement mentorship programs, the key to success is commitment. Try these tips for a successful mentorship program.
Technology: Keep It in the Family
A good partner can provide a program to start with an entry product that is built to grow into the next offering.
Investing in Recon Pays Off
With used car pricing at an all-time high, making sure you buy smart makes reselling easier.
Deal Wisely with the New Margin Compression
Here’s how to sharpen your competitive tools and practices now for the return of margin compression.
The 90-Day Review
If you have goals for your employees and business for the year ahead, consider breaking them down into quarterly objectives and then revisit them every 90 days.
The Tempting Path of Least Resistance
Let’s find our path, and then build the behaviors and actions that will allow us to navigate it to our desires and our destiny.
Commercial Vehicles: Selling to Businesses
Work trucks can be a new sales opportunity for your dealership. There are a number of avenues you can pursue to acquire these vehicles.
