Are Your Phone Lines Hack-Proof?
You know to protect your dealership computer system from hackers, but what about your phone system?
4 Tips to Speed Up Onboarding
Effective onboarding is critical to ensuring new employees start contributing to your dealership as soon as possible. Here are a few tips to help you speed up onboarding without missing any critical steps.
Employment & Education Verification: It’s Not That Simple Anymore
Today, employment and education verifications are usually outsourced to a third-party vendor requiring the employer, or if using a background screening vendor, to verify employment and education through these entities.
Why Would I Give Away My Brand-New Pickup Truck?
When I see a service department losing money or an unhealthy dealership with low fixed absorption, I see a business with managers who are conditioned to lose. But Chris Collins is challenging service managers to take the first step in turning their departments into profitable businesses.
Front Row Seats & DVD Headrests
While attending a favorite industry event that focused on customer service, AutoSuccess Publisher Susan Givens experiences a dealership that’s “walking the walk.”
The Theory of 5: Risk and Reward
We might be offered a new opportunity or position that will provide higher pay or some other reward but comes with more responsibility and will require more time and effort. Or, conditions at our current position might change, tempting us to look for a job elsewhere — or even strike out on our own.
Leaning Into Leaner Times
Dealers who use T2L speed-to-sale methods to get cars sale ready in three to five days find that their efforts translate into a faster sale at higher margins with more inventory turns, whatever the market.
3 Ways to Improve Internal Dealership Communication
Better communication between employees and departments will help your dealership operate more efficiently and provide a better experience for your customers. Here are three ways to improve communication at your dealership.
3 Ways to Make Hiring More Efficient at Your Dealership
For each day a revenue-driving role is open, the average dealership loses $1,000 in gross profit. But, the competitive talent market doesn’t mean your dealership needs to increase spending to hire quality employees. By leveraging data and better managing your hiring process, you can reduce costs and secure top talent sooner.
Daily, Ongoing Criminal Records Monitoring
Employers usually don’t pay attention to their employees’ activities outside of work hours, however, failing to monitor employee behavior may place an employer in civil liability jeopardy.
How to Share Data at Your Dealership
Sharing dealership performance data beyond Daily Docs is essential to get your team on the same page on performance and underlying drivers. This is best done with an enterprise business intelligence (BI) solution.
Hiring Our Heroes Is a Great Way to Honor Veterans
Many dealers honor veterans by providing discounts on auto sales. Another way to honor them is by hiring them in your dealerships. While there have been great improvements in veteran employment over the past few years, there are still thousands of unemployed veterans seeking meaningful employment.
