Empowering Your Team to Perform Thorough Vehicle Condition Reviews
Offering a superior maintenance and repair experience is your best shot at keeping customer satisfaction high, and retaining them for their next purchase.
Podcast: Improving Customer Experience
AutoSoft’s President and CEO Bryce Veon speaks on ways dealers and leaders can improve the customer experience at their dealership.
Boosting Service Center Revenue – What Dealership’s Can Do To Better Retain Service Customers
Featuring responses from more than 500 respondents who used a dealership’s service center in the past year, the survey unearthed what’s at the heart of customers choosing their dealership’s service center versus other options and the factors that likely lead to customers no longer visiting at all.
Podcast: Getting Employees to Reach Their Potential
James Ochner, GM of I-10 Toyota, talks with us about getting dealership employees to live up to their full potential.
Is Selling to Women Really Different?
There is no denying that women want — and expect — a higher level of attentiveness, reassurance and professionalism, but remember: If you deliver a great experience, women are three times more likely to fill out your survey and we will tell all of our friends.
Podcast: The Importance of Follow-Up
Sum-Ware’s Business Development Director Nathan Anderson shares the importance of follow up in service department retention.
Call Your Store
This isn’t going to be an anti-technology rant — just the opposite. Technology is amazing and, when used properly, can propel us faster and faster toward our goals. But at what cost?
Win Back Your Local Customers
Some of the key reasons customers choose dealerships farther away are reasons you can leverage to help you start winning back those wandering customers.
July/August 2016 Service
sw Service Solutions presents Fixed Ops University “sw Service Solutions training works! It is very effective and up-to-date with today’s fast paced environment and ever-changing market…”
March/April 2016 Service
Dealership For Life Our dealership and our team have grown 1,500 percent in the last four years.
November/December 2015 Service
Choosing High Performance Doors for Service Entrance/ Exit & “Other” Doorways Hörmann has your solutions