Auto/Mate’s Druzynski to Present ‘How to Win the Fixed Ops Talent War’ at DrivingSales Executive Summit
Dave Druzynski will share tips on how to source and recruit job candidates and how to establish a hiring process that ensures every new hire is a good culture fit with your organization.
If It Ain’t Broke – Break It!
Something exciting is about to happen to your employee retention, which will result in ongoing owner retention.
Karl Rove Joins Keynote Speaker Lineup at AAPEX 2018
AAPEX represents the $740 billion global automotive aftermarket industry and will take place Tuesday, Oct. 30 through Thursday, Nov. 1, at the Sands Expo in Las Vegas.
Innovative AI Solution for Service Centers Serious About Customer Service
Service Setter’s Cari Connect takes the wheel for service phone handlers who are tired of being Owned By The Phone and struggling with low CSI scores.
Change the Way You Think About Used Car Reconditioning
Workflow is one of the biggest constraints when it comes to reconditioning. So, if you can home in on what’s slowing you down, and get the best technology out, you’ll be able to do organized, quality work at a much faster pace.
Alternator Testing: Diagnostics are Getting More Complicated
One test is not enough if you are diagnosing a charging system problem. All too often, the alternator is condemned as the source of the problem if only battery voltage is present with the engine running. If this is the case, it means that the alternator is not charging, but does not reveal why.
Privacy and Personal Data in Rental/Loaner Vehicles
Complimentary services, such as car washes and windshield washer refills, leave customers feeling good about your service department. But there’s another way you can make them not only feel good but also safer, and it’ll only take a few minutes of your time.
How Incoming Calls Can Ruin You
It’s called owner retention and the best way to retain a customer is to provide them with the highest level of service possible and to always exceed their expectations. That usually begins with a phone call.
Podcast: Why Service Advisors Fail to Advise
Sally Whitesell, president of sw Service Solutions, joins us to discuss why service advisors fail to advise.
Snap-on Adds APOLLO D8 Training Solutions
APOLLO D8 Training Solutions videos cover everything from an introduction to the tool and overview of Intelligent Diagnostics, right through to a complete vehicle system scan.
Affinitiv Completes Acquisition of Caldwell & Kerr Enterprises to Create a Full-Service Automotive Marketing Platform
Strategic partnership enhances digital capabilities for combined customer base.
Managing a Mentoring Program
Mentoring programs can offer an opportunity for skilled technicians in your service department to share their expertise with a less experienced person in order to put them on the fast track to competency in a new career.