AutoMobile Technologies Partners With NIADA to Help Dealerships Create and Manage CPO Inspections
Custom Software for NIADA Members Enables Digital Inspections for CPO Designations on Used Vehicles.
TRICO Receives Outstanding Shipping Performance Award from Aftermarket Auto Parts Alliance, Inc.
The award was presented at their annual shareholders’ winter meeting that took place December 4-7 in Adventura, FL. Trico Products earned the award in recognition for delivering Alliance member orders with a fill rate of 95 percent or greater.
Technical: Diagnosing Cranking, No-Start Failures
When we can’t access the secondary circuit, which consists of the spark plugs, wires and ignition coils, we can diagnose the secondary ignition system through the “back door” by testing the primary circuit.
fusionZONE Releases Mobile Text Coupons for Sales and Service
With Mobile Text Coupons, customers no longer have to use their desktop to print them. Instead, they can choose a coupon, enter their phone number and store the coupon in their smartphone’s wallet.
Carma Project and Toyota Boost Engagement Via Peer-To-Peer Platform to Accelerate Takata Airbag Recall Repairs
Innovative program offers individuals incentives for alerting friends and family about deadly airbags.
Antilock Braking Systems — Component Overview and Replacement Opportunities
Modern ABS applies individual brake pressure to all four wheels through hub-mounted sensors and a dedicated computer controller. So what can service department managers do to help customers get their ABS running in tip-top shape again?
What Is a Service Advisor Really Worth?
As a dealer or general manager you should visit with your advisors daily, let them know you care, acknowledge a good job, correct substandard performance immediately and edify these advisors to their customers, their managers and their fellow employees.
Financing in the Service Department Can Drive Customer Satisfaction
Some drivers have been raised with a skepticism of mechanics and service writers. Steve Roe of Synchrony Car Care shows how you can help customers manage costs and feel more confident in their service purchases.
Major Profit & Retention Leaks in Service Tied to BDCs
If you’re struggling with service revenue, CSI or profitability, the data I’m about to share with you will help you understand what could be causing your pain and hurting not only your fixed operations business but also your entire dealership.
Ball Joints: Plenty of Replacement Opportunities
Ball joints are a critical suspension component that connect the steering knuckles to the control arms. Cars, trucks and SUVs with SLA (short-long arm) front suspensions have four joints: two upper and two lower.
How Dealers Can Win Against Aftermarket Service Centers
Even before they make their first appointment, many of today’s customers are already skeptical about servicing their vehicles at a dealership.
New Smyrna CJD Aims to Double Service Revenue: The Three-Part Growth Equation to Their Success
In November 2017, New Smyrna CJD moved into a brand new facility in New Smyrna Beach, FL. Built with the service customer experience in mind, the design is in stark contrast to the store’s old facility — and most other dealerships — which were built to optimize sales.
