Selling Service: Selling on Trust
Stop focusing on the value and safety slant, move forward from persuasion techniques and start building customer trust.
How Will You Increase Fixed Ops Profits This Year?
All of your management team must be trained to become better leaders and managers by first of all measuring the performance of all employees daily. Teach them how to hold accountability meetings and become the coach that every team needs.
4 Reasons Why BDCs Fail
The will to win is only exceeded by the will to prepare. Are you prepared for 2019?
Fourth-Generation Family Dealership Cultivates Sales & Service
Agricultural communities don’t usually lend themselves to successful automotive dealerships due to the low drive-by traffic, but one dealership has plowed through the competition of massive auto malls and made a distinct name for itself in the Golden State.
Collision Corner: Training a Painter’s Helper
For a helper to prepare cars to our expectations, they must know what the expectations are and how to get there. They can get there every time with the fundamentals, provided we’re not stingy with our knowledge and take the time to train them properly.
Five Magic Words Create Big Results
Listing five good reasons why every service advisor deserves and needs to be professionally trained on how to provide your customers with the highest level of service each and every time they visit or call your dealership.
Graco to Showcase the Latest in Fluid Control at NADA 2019
This new solution provides service operations with unprecedented accuracy and command to automate and regulate fluid dispenses for optimal accountability and profitability. Get a first-hand look in booth #6317W.
New Automotive Service Industry Study Pinpoints Opportunities to Build Customer Loyalty
Second phase of Cox Automotive Survey gives dealerships insight into consumer preferences and the need for a revitalized service experience.
Tire Tech: Tread Matters — The Science Behind Tread Patterns
The only contact a car has with the road is the tire so tread patterns play a critical role on how well the tire performs in different road conditions.
Service Writer or Advisor? You Better Decide What You Want!
Inspect what you expect by using daily performance evaluations of your service advisors’ sales productivity.
KOI-Federated Cavalcade of Customs to Offer Technical and Management Training Seminars
Training for service technicians, body shop personnel and shop employees will be available as well as additional courses for shop owners and decision makers.
American Guardian Releases 2019 AGWS University F&I Training Schedule
AGWS University courses are designed to provide insights and education to both dealers and agents.
