Centric Parts’ PQ PRO ‘Experience the Best’ Promotion Lets Technicians Try Premium Brake Pads for Free
Centric Parts will select one of the vehicles and send the technician a matching, applicated set of PQ PRO pads, free of charge beginning in early June.
Alternator Testing Tips — One Test Is Not Enough
All too often, the alternator is condemned by technicians due to a battery voltage test alone. However, there are many circumstances to consider before dooming the part to the recycling bin.
How to Recruit Top Performers
Don’t recruit someone else’s underachiever. Be aggressive, spend a little money and recruit as many applicants as possible and you will find a top performer.
Why You Need a Service BDC
Your dealership has spent a lot of money to get the phones to ring. Every poorly handled call is a lost opportunity that you can’t afford. When service advisors — who are already working at a frenetic pace — answer the phone, they often sound abrupt and rushed.
New Subscription Option Makes Lifting It Right Vehicle Lift Safety Training More Accessible and Affordable
Automotive Lift Institute is now offering an annual subscription option for its Lifting It Right online lift safety training course.
Service Departments Lagging in Communication with Vehicle Owners, J.D. Power Finds
Porsche is highest-ranked luxury brand for first time; Buick ranks highest among mass market brands.
Driveshaft Vibration Order
With any vibration measuring tool, always make your measurements under the conditions when the vibration is most noticeable. Then, always note the vehicle speed and engine rpm that correspond with the exact moment the vibration frequency is recorded.
Business Development Centers Can Maximize Service Appointments
Properly trained BDC personnel can provide a multitude of services that will increase owner retention and CSI while enabling your advisors to become more productive thereby increasing sales and shop productivity.
Keys to Service Loaner Fleet Profitability
Do you which principles to follow and metrics to track to ensure you maximize the value of your dealership’s fleet?
You Are Not Running a Democracy
The whole team needs to “buy in” to change when it comes to improving customer satisfaction and retention, increasing profitability and giving a dealer the kind of return on their investment that they deserve. It’s not an option.
Ford Protect Names MaximTrak as Preferred F&I Menu Provider to Ford Dealers Nationally
MaximTrak simplifies the transaction, increasing delivery speeds and deal efficiency, and assists dealers in helping customers protect their vehicles through increasing Service Contract and F&I product penetration.
Air Ride FAQs
When you are diagnosing a problem, it is critical to ask a lot of questions about the operation of the system. Then, research the reason why the problem is occurring to point you in the right diagnostic direction.
