Equip, Sustain and Succeed: Building a Better BDC
It’s time for proactive dealers to find new ways to leverage the BDC to support key dealership operations, including pre-owned vehicle acquisitions, service-to-sales and customer retention efforts.
Overcome Inventory Shortages by Mastering 3 Simple Phone Handling Strategies
Master capturing every lead with soft phone skills, overcoming roadblocks and dominating next steps of setting firm appointments.
West Africa: Ripe for Opportunity in Cross-Border Automotive Trading
If you are a car dealer or fleet owner, you cannot ignore the opportunities offered by cross-border, pre-owned vehicle trading.
How Financial Durability Insights Help Auto Lenders in 2022
While lower credit scores may have previously equaled risk for auto dealers, with these new economic conditions and consumer behaviors, lenders now need more holistic data insights to better gauge a consumer’s ability to pay back a loan.
What Does a LEGO House Have to Do with Building a Sturdy Phone Process?
Just like building your cool LEGO design, one missed step at the beginning of a customer’s experience with your dealership could cause the rest of their journey to crumble.
Digitization in Automotive Still Far Off for Back-End Processes and Documentation
It is time for dealers and lenders to lean in and commit to converting from paper to digital throughout the process to improve the experience, but also get ahead of the risks.
Mobile Takes the Headache Out of Car Dealerships
Mobile messaging and mobile wallet give the opportunity to connect in a direct, personal way with consumers who prefer mobile as their method of contact.
A Fresh Take on the 2021 Used Car Market
Expect to see even more aggressive strategies from the major groups and big box retailers for inventory acquisition.
The Writing on the Wall
As dealer groups grow, store individuality must yield to group-wide standardization and consistency.
Parts and Recon Readiness
Your counterperson should have an outside-the-box thinking style.
The Reality of Things
Consider time leaks that might be in your process that when discovered and remedied would increase productivity and profitability — without adding headcount and payroll.
3 Keys to Successfully Mining Your Service Drive
Mining the service drive doesn’t have to be labor intensive and it can provide incredible return when done properly.
