Car Wars' Newest AI Feature Protects You From Costly Privacy Violations - AutoSuccessOnline

Car Wars’ Newest AI Feature Protects You From Costly Privacy Violations

Cari, Car Wars' artificial intelligence agent, pioneers AI security with her ability to recognize and protect sensitive information handled over the phone.

Dallas, TX – The latest development in Car Wars’ suite of artificial intelligence products, Cari, is sensitive digit detection. Cari’s latest feature detects and protects sensitive caller information such as credit cards and social security numbers exchanged over the phone.

Cari’s knowledge has evolved to analyze a phone call for PII (personal identifiable information) and SPI (sensitive personal information), and amps up security by erasing the customer’s sensitive information from the phone call recording.

In an industry that’s day-to-day business includes collecting personal information, dealerships are at high risk of privacy laws and regulation violations. Dealership professionals face the challenge of providing the assurance that a customer’s personal information is protected during and after the call, while still offering the convenience of paying over the phone. Failing to comply with laws and regulations can be a costly mistake and raise major reputation and legal liabilities.

This is where Cari works her magic.

She alleviates the risk of exposure with sensitive digit detection and intelligently assesses the phone call conversation for key phrases, thus removing the information from being stored.

Through special processes, artificial intelligence identifies strings of numbers spoken near keyword phrases such as “credit card” or “social security” over the course of the phone call. Her hyper-awareness of PII and SPI buzzwords and phrases determines the sensitive nature of the information during the exchange and then she actively pursues to protect the information. Once identified, she removes the information from the audio recording, ultimately protecting the customer’s data from being stored and later retrieved.

Cari pioneers AI security and goes beyond just identifying the caller’s private information. She takes preventative measures and removes SPI and PII from recording.

“The topic of privacy and data security are hot topics in the industry due to recent data breaches on the national level,” said Mike Haeg, Vice President of Automotive, “Cari takes out the worry, allowing you to Own the Phone with complete confidence that you have the best security plan in place.”

Cari’s enhanced security provides dealers the confidence to continue business over the phone — turning the phone into an asset, rather than a liability. Car Wars’ sensitive digit detection release is one of the several Cari features that work to improve the customer service experience and ensure dealers are CRISP on the phone.

Links:
Car Wars

You May Also Like

Central Dispatch Completes First Phase of its Transformation

This industry transportation marketplace delivers capabilities that enable enterprise clients to manage their business in one platform.

Cox Automotive announced the completion of the first phase in Central Dispatch’s transformation with the launch of Central Dispatch Enterprise, a customizable package of end-to-end capabilities designed for large automotive shippers and brokers. Featuring a proven private marketplace solution that’s already been used to move over 400,000 vehicles in just a few months, actionable market intelligence powered by an unrivaled set of first-party data and a full suite of APIs, Central Dispatch Enterprise provides clients what no other solution can: a powerful set of tools that enable them take control of their supply chains and focus on what they do best—serving their customers.

Impel Acquires Outsell in $100M+ Deal, Expanding to 8,000 Dealerships

Adding Outsell’s data-driven outreach capabilities to Impel AI creates an end-to-end global AI sales and marketing automation platform.

izmo, Inc Acquires Geronimo Web

izmo’s acquisition of Geronimo Web creates a global powerhouse in automotive digital retail.

APCO Holdings, LLC Acquires Capital Administrative Professionals

This strategic move expands APCO’s F&I product portfolio and strengthens its position in the automotive, RV and powersports industries.

APCO Holdings, LLC, Acquires Rider’s Advantage

This strategic move, following recent acquisitions, strengthens APCO’s position in the powersports, marine and RV industries.

Other Posts
Petra Cares Celebrates First Anniversary with Significant Milestones

Petra Cares is dedicated to supporting young adults aging out of foster care by providing them with comprehensive job training and placement in the auto repair industry.

Petra Cares anniversary
Accelerating Vehicle Turnaround to Enhance Dealership Efficiency

Early diagnostics have become a game-changer for dealerships looking to accelerate vehicle turnaround times. This proactive approach prevents unexpected delays and ensures vehicles are reconditioned more efficiently.

Accelerating Vehicle Turnaround to Enhance Dealership Efficiency
Cox Automotive Names Joe Kichler to Brand New Position

Cox Automotive’s newly created role will accelerate connections between company’s digital wholesale and logistics solutions.

BendPak Awarded Sourcewell Cooperative Purchasing Contract

BendPak’s Sourcewell cooperative purchasing contract saves public agencies time and money when buying lifts and shop equipment.