Car Wars’ CRISP Certification Program Changing the Way Dealers View Phone Training

Car Wars’ CRISP Certification Program Changing the Way Dealers View Phone Training

Car Wars introduces an innovative virtual training program to help dealers optimize phone handling and increase desired call outcomes.

Car Wars announced a new virtual phone skills training program — CRISP Certification — that will complement its array of tools helping dealers Own The Phone. This highly sought-after program will allow dealers to effectively train and certify salespeople to expertly handle customer inquiries over the phone.

As dealers enter a new year, they will inevitably encounter staffing updates and turnover, elevated sales targets, and an increased focus on KPIs. CRISP Certification helps agents, whether seasoned or new, become confident in addressing customer needs over the phone.

Car Wars’ CRISP Certification takes the headache out of phone training and removes the guesswork from how agents can improve on the phone. It also helps avoid the various pitfalls faced when bringing in an outside trainer. The CRISP Certification program provides:

  • Virtual training for users through an immersive, interactive environment
  • Continuous performance feedback to keep users on track with key metrics
  • New hire training to get new agents up to speed and certified
  • New content added regularly to keep information relevant and engaging
  • Performance reporting for managers to hold users accountable
  • Reinforcement of CRISP metrics

“I’m thrilled to announce the introduction of CRISP Certification to Car Wars’ growing suite of solutions for dealers,” stated Ryan Pitz, Car Wars’ vice president of training. “This program is a game-changer for dealerships and their salespeople when it comes to the phone. Being able to offer a virtual training platform that removes the burden for managers and helps salespeople become more successful is incredibly exciting!”

Car Wars’ CRISP Certification gives dealers and their teams a valuable resource to gain an advantage in today’s competitive landscape. Learn more about CRISP Certification by visiting or contact [email protected].

You May Also Like

Auto Dealer Study Reveals Ways to Increase Appointment Success

The study showed when the trade was discussed, the likelihood of setting an appointment jumped from just over 24% to 42%.

Alan Ram’s Proactive Training Solutions announced in a press release the results of a partnership with Calldrip to conduct an independent study of 15 random auto dealerships in their database, scoring 1,215 sales calls. The study found a vital missing link as the customer’s vehicle trade was discussed only 14% of the time. However, the simple step of inquiring about an appraisal of a shopper’s current vehicle increased appointments set by 72%.

DOWC Is One of New Jersey’s Best Places to Work

DOWC received high marks for its workplace environment, company ethics and policies, and for providing an opportunity for growth.

DealerBuilt Pulls into Service Lane with Acquisition of iService Auto

iService’s solution is a key piece in an M&A strategy that unlocks the ability for DealerBuilt customers to run all their departments on one integrated platform.

Mopar, Petra Partner to Launch New Maintenance Products

Petra will provide a suite of Mopar products, including chemicals to help maintain the fuel system, diesel fuel system and A/C systems of the vehicles serviced.

Dealerware, Tekion Partnership Saves Time with Self-Service Check-In, Automated RO Tracking

The Tekion and Dealerware partnership utilizes Dealerware API to automate the flow of customer information between Tekion DMS and Dealerware’s courtesy loaner management platform.

Other Posts

CarNow Appoints Kayne Grau as New CEO

CarNow recently announced the appointment of Kayne Grau as chief executive officer and as a member of the Board of Directors, effective immediately. Grau will work closely with the CarNow leadership team to accelerate product innovation, strengthen the company’s network of industry partners and grow its customer base. Related Articles – Dealer Funnel Welcomes Dan

Dealer Funnel Welcomes Dan Moore to Board of Directors

Moore’s appointment comes at a time when Dealer Funnel continues to innovate in the automotive sales industry, integrating AI features and offering an extensive array of tools that allow dealerships to communicate more efficiently and effectively with their leads.

Manheim Tapped to Host Digital Private Store for Fusion Auto Finance 

Fusion Auto Finance is now able to consolidate its multiple disparate platforms into a single, seamless experience.

MotorDNA Unveils Insurance Marketplace

Integrating seamlessly into the auto dealerships’ F&I workflow and tech stack, the MotorDNA Insurance Marketplace ensures a streamlined and efficient experience for dealers and consumers.