Car Wars Consolidates Dealership Phone Communication in its Latest Dashboard - AutoSuccessOnline

Car Wars Consolidates Dealership Phone Communication in its Latest Dashboard

Now, agents can handle each call in a way they never have before: with expertise, confidence and ease.

In automotive, more than 90% of communication occurs over the phone. Car Wars’ latest product, Call Box, provides a centralized system for handling calls while improving agent performance during each call.

Car Wars, an artificial intelligence (AI) phone solution for more than 15,000 dealerships, recently released its comprehensive customer communication dashboard: Call Box. Call Box allows every dealership employee to monitor, manage and execute on customer communication — all in one place. Call Box is a call-handling assistant that helps users manage customer conversations, pulling important information from your CRM and DMS.

As calls ring into the dealership or Service drive, Call Box presents agents with relevant customer information, direct links to CRM records and easy-to-read conversation history with call recaps. To pinpoint areas for improvement and provide assistance if needed, Call Box allows managers to join, listen in on, and coach live agent phone calls as they’re happening. The result of both capabilities? Call handling is more efficient and dealers have every necessary detail to help callers quicker than ever.

Let’s say Customer Chris calls into the Service center to have his brakes checked. As Service Agent Adam picks up the phone, Call Box presents him with conversation history and call recaps (Chris already called in twice today and left one voicemail, but still doesn’t have an appointment), relevant data from Chris’ last Service appointment (he just brought his vehicle in two weeks ago for its 20,000 mile service that should have included brakes) and live feedback to remind Adam to smile and ask for the appointment during the call. Operating calls blindly is no longer an option with Call Box. CSI scores, enhanced.

“Most dealerships have holes in their phone processes: between poorly trained staff, frustrating routing experiences and fragmented access to customer information,” said Kelly Ford, user research and product development director at Car Wars. “Call Box supplies dealerships with the tools agents need to expertly handle every call.”

Being top-notch on the phone shouldn’t be complicated or time-consuming; Call Box makes sure of that. Now, agents can handle each call in a way they never have before: with expertise, confidence and ease, the company said.

Links:
Car Wars

You May Also Like

PRT launches 59 New Complete Strut Assemblies to North America

The new items represent nearly 12 million vehicles in new coverage and come to extend the PRT portfolio in North American aftermarket.

PRT is continuously extending the portfolio of complete strut assemblies in the North American aftermarket. A brand of the ADD Group, a manufacturer of complete strut assemblies, announced the arrival of new applications of the component for light vehicles, SUV’s and pickups. The launches include important models in the national scenario such as Nissan Frontier, Toyota Highlander and Mercedes E-Class, in addition to brand new applications such as the Dodge Durango 2022, the Ram ProMaster City 2022 and the Mazda CX-9 2022, among others.

automotiveMastermind Announces Integration with CarNow

CarNow’s integration with automotiveMastermind leverages first-party data to improve the automotive retail shopping experience.

CallRevu Acquires TotalCX

The acquisition is a strategic move to redefine industry standards and automotive customer excellence for CallRevu and TotalCX.

Rita and Rick Case Changemaker Award  2024 Winner

Jonathan DeLuca and the Frederick A. DeLuca Foundation were honored as changemakers at the 2024 South Florida Heart Ball.

Healey Brothers Opens State-of-the-Art Healey Hyundai Dealership

The new dealership in Fishkill, New York, is a model for the next generation of automotive dealerships with comprehensive services.

Other Posts

4 KPIs to Improve Automotive Sales Phone Lead Management

Learn how to streamline operations, enhance customer interactions, and drive higher conversions by mastering these critical metrics.

inride Consumer to Dealer Auto Auction Platform Now Live

inride’s groundbreaking consumer-to-dealer app, powered by technology and AI, is reshaping the automotive landscape.

700Credit Survey Shows How Dealers Are Susceptible to Fraud

Less than 1% of survey respondents say they collect a digital copy, validate and compare a driver’s license against DMV records.

Lotlinx Unveils Vincensus

Vincensus offers real-time visibility for OEM-specific and dealership inventory, plus key data on pricing and markdowns.