CallRevu announces the launch of a platform innovation that harnesses artificial intelligence (AI) and machine learning (ML) using CallRevu’s unique automotive lexicon developed over the past 12 years from millions of human-transcribed calls. This new technology analyzes all phone communications (all lines, all departments), distinctively harvesting rich insights and producing actionable data to help dealers improve the customer experience and grow their revenue.
With over 90% accuracy, the CI Platform is designed to give dealers what they need — quantity with quality — to provide the call connectivity metrics with detailed call flow, voicemail monitoring and keyword search combined with customer alerts, customer satisfaction monitoring and spam / robo-dialing reports that pinpoint areas for action.
“At CallRevu, we know that artificial intelligence and machine learning are only as good as the training data — this is why we have amassed over 100 million calls transcribed by humans to develop the largest automotive-specific lexicon, which enables us to deliver unparalleled quality — and now we do this for every call and every line,” said Jeff dePascale, VP of technology.
Users will have increased visibility into the customer journey — from inquiry to sale — with rich data points that will help them identify, analyze and optimize their processes and approach. Early adopters are witnessing incredible gains in productivity — many claiming greater than 44% improvements achieved from the new capabilities, intuitive interface and the self-service tools that empower them to do more.
“CallRevu believes data is good, insights are better, but what dealers really want are predictive and prescriptive alerts that focus their attention on action,” said Anthony Giagnacovo, CEO. “CallRevu has a rich history of firsts, and we believe the CI Platform is another example of CallRevu innovation and how we continue to lead the industry, with our sole focus on automotive that allows us to package and deliver information that is intuitive, real-time, mobile-first and readily accessible and, most importantly, designed for action. And there is so much more we are bringing to market in 2021.”