CallRevu and Phone Ninjas Join Forces to Provide Dealers Robust Data and Training to Improve Phone Skills
CallRevu and Phone Ninjas have joined forces to provide dealerships a better solution for fixing the phones.
“We have many mutual clients and we believe it brings more value by partnering and connecting the training and coaching with the CallRevu solution to deliver a coordinate, concrete approach, which improves upon two already world-class solutions,” Jerry Thibeau, CEO and founder of Phone Ninjas said.
This partnership enables dealerships to receive the highest value of coachable calls to their stores, missed opportunity text alerts sent to dealership management from CallRevu’s call tracking and monitoring solution, and coaching and training from Phone Ninjas to find the root cause of any opportunities packaged with corrective actions to achieve better business outcomes and sell more cars.
“We are always looking for ways to bring our customers more value and partnering with Phone Ninjas is a great illustration of how we deliver on dealer and OEM needs,” Anthony Giagnacovo, CEO of CallRevu said.
Both Phone Ninjas and CallRevu focus on automotive dealers in the US and Canada and have been improving the quality of telephone handling by dealership personnel for a decade respectively.
“This is phase one in a multi-phase initiative resulting from our numerous conversations with retail dealers and OEM to understand their needs,” Tom Harsha, chief product officer of CallRevu, said. “We are excited to partner with Phone Ninjas and I’m confident our partners will be impressed with what we bring to market.”
Chris Vitale, executive vice president of Phone Ninjas confirmed that phase one is finished and is looking to phase two as being “even more exciting.” Vitale said, “Our two companies make natural partners with the simple goal of really fixing the phones once and for all. Together, we are able to coach and train dealership staff to excellence (and keep them there), all while improving connectivity and alerting first responders to fumbled opportunities. It’s the perfect solution to combat poor phone skills and customer experiences.”