Auto/Mate Dealership Systems’ Customer Care Manager Ken Rock will present “How to SPOT & STOP Policy and Shop Supply Abuse” at the upcoming Digital Dealer 26 Convention & Expo in Orlando, FL. Rock’s session is scheduled for Thursday, April 11 at 11:10 a.m. EST.
“Policy and shop supply expenses are easy to overlook because they’re grouped in with General Ledger (GL) expenses, so it’s difficult for dealers to see how much abuse is going on,” said Rock. “By abuse I don’t mean employees intentionally charging things they shouldn’t, but the kind of abuse that happens due to human error or when nobody is paying attention.”
Without a method to identify and track these expenses, dealerships can easily lose thousands of dollars per month. One dealer discovered that all of the dealership’s service marketing expenses were being charged to policy, while another dealer realized his policy expenses exceeded $35,000 per month.
“These are not fixed expenses so they’re easily controlled,” said Rock. “If you’re a dealer who’s looking for a quick and easy way to reduce operating expenses, start with policy and shop supply. You’re probably giving away more than you think.”
In this workshop, fixed ops expert Ken Rock reveals the most common policy and shop supply abuses, how to spot them and how to stop them.
Session attendees will learn how to:
- Set up a DMS report to identify all expenses charged to policy and shop supply
- Trace document numbers back to ROs and other invoices, including who ordered the product or service
- Implement three simple processes to minimize abuse
Ken Rock is a Customer Care Manager at Auto/Mate, where he has been training dealership customers for over 10 years. Previously he was a Fixed Ops Director at a multi-store dealership group in New York and Massachusetts. Rock has more than 25 years of dealership experience and hands-on training of dealership staff.