Auto/Mate Dealership Systems announced recently it has successfully completed all dealership management system (DMS) integrations with Text2Drive, an advanced two-way text messaging platform designed to help dealers improve the customer experience, increase profitability and raise CSI scores. Auto/Mate’s dealership customers now have the option to use Text2Drive’s platform to communicate with sales and service customers.
“Studies show that 98% of text messages are opened and 75% of customers would like special offers sent to them via text message,” said Mike Esposito, president and CEO of Auto/Mate. “We have reached a point where dealerships must embrace and use texting, or they risk being perceived as behind the times.”
“DMS integration allows dealerships to leverage many of our platform’s advanced features such as automated texting, service to sales mining, recall notice marketing and mobile checkout,” said Gregg C. Owen, COO of Text2Drive. “Auto/Mate and Text2Drive connecting seamlessly creates a synergy that provides simplicity with intelligent automation that is unrivaled.”
The Text2Drive platform is engineered for legal compliance and meets all federal regulations. In the service lane, Text2Drive has been proven to reduce inbound calls, increase customer repair approvals and increase CSI response rates and scores. In the sales department, Text2Drive is used to increase lead generation, encourage sales interactivity, mine for equity customers and optimizes BDC communications.
Auto/Mate’s integration program, Open/Mate, is based on open standards so that third-party vendors can easily integrate with the DMS. Auto/Mate’s open integration program keeps integration costs low for vendors, saving auto dealers money while providing them with more vendor choices.