Auto/Mate Dealership Systems announced recently it has successfully completed all dealership management system (DMS) integrations with Storm Kiosks Inc., a supplier of automotive express service kiosks for auto dealership service departments. Auto/Mate’s DMS customers can now seamlessly access and monitor kiosk activity including drop offs, pick-ups, promotional up-sells and trade appraisals and more.
“The integration with Storm Kiosks Inc. allows dealers to provide their customers with a better service experience, which is achieved by increasing transparency, empowering customers and inspiring confidence and trust in the service process,” said Mike Esposito, president and CEO of Auto/Mate.
“Integration with a dealership’s DMS allows service staff to manage the kiosk customer experience and bring kiosk data into their service reporting,” said Nathan Mackenzie, co-founder of Storm Kiosks Inc. “The Open/Mate integration process was smooth and helps to expand our offerings to U.S. based dealers at affordable prices.”
Express Service kiosks provide auto dealership customers with a 24-hour, self-service vehicle check-in and check-out option, resulting in higher vehicle turn around. Customers enjoy the modern, automated process that allows them to pick-up and drop-off in under three minutes, and to receive a notification once service is complete. Upon checking in, Express Service kiosks drive ROI by presenting upsells and promotions straight to the customer, which has resulted in an increased amount of customers selecting the upsell option.
Auto/Mate’s integration program, Open/Mate, is based on open standards so that third-party vendors can easily integrate with the DMS. Auto/Mate’s Service Merchandising module offers dealers a variety of tools to help auto dealers increase service volume while effectively tracking and managing all aspects of service operations.
