Synchrony Study Reveals Future Shoppers Seek New Experiences
According to their research, consumers are beginning to seek highly personalized shopping experiences that simplify choice and flexibility!
Good Service Goes Beyond the Car
“We have a saying here,” says Simba Muffazal, owner of Merlin Complete Auto Care in Glendale Heights, IL. “Pretend like you’re working on your mother’s car. Make sure everything’s done right.” Muffazal speaks warmly about the diverse community his automotive repair shop serves. “We invest in technology. We invest in our skills,” he says. “We
4 Ways Training Can Help You Succeed During this Time
Training can help your employees provide a consistent experience to every customer, every time.
CUSTOMER CONNECTION – Building A Long-Term Relationship
Connecting with customers is more than just communication. Connecting is a strategic effort to create relationships beyond the initial transaction. It involves communication, but it is so much more. Why is connecting important? Because connected customers tend to become repeat customers, and repeat customers are vital to business success. Also, it is less expensive, and
HELP BUILD REPEAT BUSINESS & LOYALTY WITH CONSUMER FINANCING
Repeat business is the lifeblood of the automotive service industry and consumers appreciate and expect choices, and that includes financing. Many retailers offer multiple payment plans because they know that financing is not one-size-fits-all. For customers who qualify, a credit card dedicated to automotive needs, backed by a strong financial partner, is the best option
