In Her Shoes
I just returned from the 2018 Women in Automotive Conference, held in Orlando, FL. This year’s theme was “Stronger Together.”
Triple Crown of Dealership Success
With AutoSuccess on your side, winning the automotive dealership race is a sure bet.
The Future of Fixed Ops: DrivingLoyalty
DrivingLoyalty helps dealers build customer loyalty and boost retention from day one.
Utilizing Customer Service to Enhance Customer Satisfaction
Customer satisfaction starts the moment the customer enters your service department but it doesn’t have to end when they leave.
Paragon Builds the Dealership of the Future with Google
Paragon Automotive, the largest Honda and Acura dealer in the nation, has experienced significant year-over-year growth in market share and profitability every year over the last 10 years. The dealership has continued to reinvent itself in an effort to pursue constant, never-ending improvement.
Walmart Expands CarSaver Program Nationwide
Certified dealers agree to provide fair, upfront pricing to Walmart’s customers and, in exchange, they receive exclusive leads and appointments that are only sent to their dealership. Dealers are reporting that these opportunities convert significantly higher than traditional leads.
Why Should The Customer Come Back to You?
Be the dealership that stands above the rest when it comes to treating customers right; they’ll reward you with their loyalty and their future sales.
Healthy Curiosity
Curiosity is a key element in the evolution of both people and businesses. Often, however, the structures we surround ourselves with don’t lend themselves to exploring new ideas or new ways of doing things.
Do You Know What’s Going on in Your Service Department?
In the processes of operating a busy service department, even the best leaders and managers can lose track of big-picture concepts, such as your team’s performance, attitude and morale.
Resources for Becoming a Better Leader
A recent study found that the average American read four books in the past year, with 27 percent reporting that they hadn’t read any books. As Mark Twain famously said, ‘The man who does not read has no advantage over the man who cannot read.
The Measurement of Success, Part 2
Last month, we began a discussion about success — not the nuts-and-bolts of how to achieve it, but in the importance of defining it on both a professional and personal level. Without knowing what success looks like for us, we’ll never know how close or far away we are from it.
The Measurement of Success, Part 1
“Success is not permanent. The same is also true of failure.” – Les Brown In this magazine, we often discuss the goal of success — it’s literally in our title. For the next couple of issues, however, I’d like to take a look at the concept of success itself. In a recent podcast, we returned to some past guests