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Are Dealerships a Thing of the Past?
Even after online research, consumers want to learn firsthand about a vehicle and take it for a test drive before...
April 2020
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Dealer Service December 2019
Sep 2019 Dealer Service
Jun 2019 Dealer Service
Even after online research, consumers want to learn firsthand about a vehicle and take it for a test drive before...
Followup. It’s an essential part of the sales process that often is overlooked. By following a few guidelines and creating...
Salespeople need to know the product. They must embrace this and focus on creating an exceptional experience for the customer,...
A manager’s job is to work with each person to determine what success means so they can contribute to the...
Working at the speed of change is not an option. Unless you and your business can adapt, you may be...
Accountability, communication, comprehension and consistency, when taken to heart and applied by dealership management, truly are the four most important...
Even with a plan in place, the process of improving doesn’t happen automatically. When managers build a finely tuned team...
People return to purchase or purchase again because salespeople took the time to build a relationship, which includes selling the...
Salespeople will only become obsolete if they refuse to adapt and interact with customers the way that they expect.
Each day, new tricks, techniques and magic formulas seem to crop up, all designed to make selling easy. Let’s face...
