To be a high-performing dealership in a modern shopping environment, outbound calling accountability is crucial. Does your dealership need to change its mentality about your outbound calling efforts?
Spending a bunch of money on training programs and targeted advertising to improve show rate? I have a simpler solution. Start doing more with the phone leads you’re already driving by setting firm appointments.
Mike Haeg, vice president of automotive for CarWars, joins us to discuss how dealers can increase their appointment volume and sales.
Train agents to handle sales calls with this mentality and you’ll see a boost in appointment volume and cars sold.
Once a dealer recognizes the Connection plague affecting his/her rooftop and takes action upon it, customer retention heightens, CSI scores jump and sales ramp up.