Jim Roche - Senior Vice President of Marketing and Manager Services for Xtime
The Growing Importance of Warranty to Dealer Profitability

In the next three years, OEM warranty will become an increasingly important factor in dealership operations.

Podcast: Promoting Your Service Department

Jim Roche joins us to discuss how to promote your dealership’s service department and keep customers coming back.

Why Fixed Ops Needs To Drive Your Dealerships

Technology is already making the difference between the successful and not so successful dealerships. The time to get on board is now.

Three Ways to Win Over Millennials in the Service Department

You can’t satisfy today’s customers with yesterday’s service department. Are you equipped to give them what they want? Today’s technology-minded customers expect a more-connected experience in the service lanes. Approximately 90 million Millennials are entering adulthood — and their peak autopurchasing years. Millennials are just the first of many generations who will grow up with

Three Hidden Problems That Damage Service Retention and How to Fix Them

As a manager, you know your service department inside-out. If there were a problem with your processes or your team, you’d know. Wouldn’t you?

Demystifying Marketing: Four Secrets to Successfully Sell Your Service Department

Don’t let marketing overwhelm you. These four surefire tactics will help you create messaging that brings in more customers; and more revenue.