Dealer Service
Service Retention: Highly Effective Digital Marketing for the Service Drive
Service has many more opportunities to work with the customer than any other department in the store. That said, everyone...
August 2020
July 2020
June 2020
Dealer Service June 2020
Dealer Service March 2020
Dealer Service December 2019
Service has many more opportunities to work with the customer than any other department in the store. That said, everyone...
This is a cautionary tale of what can go wrong when you want to send a message to the customer...
Often, a business that is part of a franchise will have trouble carving out its own niche. Usually it is...
Instead of looking at rewards cards as just more work, put yourself in the customer’s shoes. Get creative, drive more...
I’m reading a book called The Everything Store by Brad Stone — and I highly recommend it. It’s about how...
Mobile apps are about the customer. This is a great communication tool between the customer and the service department.
Customers like to be rewarded and the more you reward them, the more loyal they become.
Subscription marketing has been around for a long time; now it is even in the auto industry. Every week you...
Leaving it up to the factory to develop one for you or hoping that management by committee will work is...
How do we lose so many customers between the sale of the car and their return to service to have...
