Podcast: The Dangers of a Great Market
The industry has been through times of scarcity before. Chip King of ZipDeal discusses how dealers can learn from the past and treat customers in a way that will keep them coming back.
Stop Counting Outbound Calls and Start Measuring Customer Interactions
Every inbound call deserves an outbound call, whether that is replying to a caller’s message, confirming an appointment or acting on a CRM trigger.
Promises, Phone Processes and People
There is a reason great and rapidly growing brands like Subaru have laser focus on their customers’ phone experience, as well as email, chat and text. Subaru advertises “Live. Love.” and “The Love Promise,” and so they deliver their love for their customers at every touchpoint.