Call data can be used in sales forecasting and performance evaluation, providing a comprehensive view of the sales process and empowering managers to make data-driven decisions.
If your sales team hasn’t had any call coaching sessions lately, it’s time to dust off the old playbook — or perhaps create a new one.
In digital marketing, it’s essential to know your ROI. Learn how to measure the KPIs that will help increase that return.
When dealerships are understaffed, efforts must go toward prioritizing the customer experience. Call management is critical to this strategy, so knowing what to track allows for quick fixes and a better customer experience.
Understanding your lead attribution and determining which campaigns initiated the phone call requires a strategy and plan.
Fine-tune your call processes and embrace the remote sale to emerge victorious when the pandemic finally comes to a blissful end.
When calls are dropped or not routed to the correct staff member, your opportunity to shine suddenly falls flat.