AUL Corp (AUL) has promoted veteran department head Ryan Hackett to the new position of service support and claims manager, announced Jose Fleites, the firm’s COO and CIO. Having previously led each of the departments independently, Hackett is singularly qualified to facilitate their merger and ensure AUL continues to push the industry forward in customer service excellence. 

For the past year, Hackett served as AUL’s service support manager after having served six and a half years as assistant claims manager. He began his career at AUL as a claims adjuster in 2009, and his leadership and expertise have driven his rise through management.  

“As we’ve been implementing new underlying technology platforms, it became apparent that merging Support and Claims would provide greater synergy, improved oversight and, ultimately, better customer service. And when the decision was made, Ryan’s drive and experience made him the natural choice to lead us forward,” said Fleites. 

These organizational moves follow the firm’s rollout of new technology platforms that enhance overall efficiency and deliver a better customer experience. AUL recently began its transition to a new cloud-based telecommunications system from RingCentral that provides increased stability, near perfect uptime, and will allow AUL to improve the caller experience. Over the coming months, AUL will continue to roll-out additional call center technologies to enhance agent training and therefore higher quality customer service. 

“At AUL, we are in a constant race to push the industry forward in adoption of new technologies that free our team members up to do what they do best providing exemplary service to our contract holders, dealers, agents and financial institutions. As we implement these advantages and transform our organization to maximize these tools, Ryan’s depth of knowledge and caring leadership will ensure AUL continues to set the bar for F&I customer satisfaction,” added Fleites. 
For more information, visit www.aulcorp.com.