The newly updated course provides salespeople with the current tools needed to master phone skills, increase sales and put more profit in their pockets.
Alan Ram’s Proactive Training Solutions announced that the company’s most popular course, Phone Ups That Show Up, has been completely redesigned to better train salespeople for current market conditions. According to a company press release, attendees will quickly learn the basics of converting sales opportunities from both online and the phone.
“Designed by Alan himself, this course is by far our most requested and most popular. However, with changes to the economy, shoppers and the car business, we had to make revisions,” said Susan Scheel-Gaytan, director of training and content for the Alan Ram team. “Were Alan still with us, he would be all over this transformation and would be so proud of what we have done to deliver a completely fresh take on his fundamental strategies. We made lots of updates, but kept our main principles the same, adding some of Alan’s best and funniest highlights.”
Phone Ups that Show Up is the very first course in the RAM certification program and the newly updated version is hosted by Scheel-Gaytan. The new course is split into two parts. Level One covers fundamental phone skills and best practices. It is suitable for all sales and BDC reps and also prepares newer sales reps faster, while Level Two provides a path for more advanced phone skills. The six-week online course provides updated scripting and strategies to support today’s industry with more relevant content tailored to existing market conditions such as low inventory and build-to-order. The course also offers shorter chapters, for faster, more efficient e-learning. Each phone strategy is categorized by chapter, making it easy to search and reassign for reviewing and coaching.
“The course focuses on short- and long-term strategies for today’s ever-changing market while reinforcing foundational phone and internet skills,” said Michael Renaud, Alan Ram’s Proactive Training Solutions CEO. “Phone Ups that Show Up covers how to get someone that called you first into your dealership. Low pressure is what will attract people to you. It’s all about your ability to convert from both the phone and the Internet. The goal is for you to master these phone skills, increase sales and put more profit in your pocket. Alan was passionate about training and believed in giving salespeople a hand up not a handout. He taught professionals everywhere to master the phones and specifically the inbound phone call.”
For more information or to schedule a consultation, visit https://proactivetrainingsolutions.com.
