ActivEngage, a provider of automotive live chat, announces a new strategic partnership with Auto Parts Kit, LLC. Offering automotive parts and accessory recommendations and availability, this partnership allows ActivEngage chat specialists to execute auto parts and accessory searches in real-time and share them with customers inside chat conversations — all while remaining on the auto dealer’s website.
“Providing auto dealers with streamlined solutions that enhance the customer experience is our top priority,” said ActivEngage Co-Founder and CEO Todd Smith. “Partnering with Auto Parts Kit adds to our dynamic in-chat services, including credit score prescreening and auto service scheduling, which makes ActivEngage the chat provider of choice for the nation’s top auto dealers.”
With seamless access to Auto Parts Kit’s robust API integrated within the ActivEngage chat software, ActivEngage chat specialists can now display pricing, images and related parts to customers within chat conversations. Soon, this strategic partnership will also allow customers to purchase products within chat conversations.