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Impel Secures $104 Million Growth Investment Led by Silversmith Capital Partners

Impel announced that it has secured a $104 million growth investment led by Silversmith Capital Partners.

360Converge Releases Free Texting Solution to Help Dealerships Communicate COVID Health & Safety Updates Quickly with Staff and Partners

“Text is the best way to connect with a large group of team members and ensure everyone within the organization receives the same message in a timely manner,” said Todd Smith, 360Converge CEO.

Podcast: How Lead Enrichment Helps Your Sales

Todd Smith, president and CEO for 360Converge, joins us to discuss lead enrichment and how it can help your sales.

Podcast: Utilize Your Customer Data

Todd Smith, President and CEO for 360Converge, joins us to discuss how dealerships can better utilize their customer data in their marketing efforts.

360Converge Is Now Dealertxt to More Closely Align with Importance of Texting and Automation in Automotive Industry

Dealertxt announced a rebrand of their existing 360Converge communication platform and website.

360Converge Acquires Valuinsight

The addition of Valuinsight inventory management features to the existing 360Converge communication platform will increase dealership’s texting and emailing capabilities, while decreasing the labor needed to effectively monetize the dealership’s existing customer base.

Bringing Your Service Department Into the Modern Age

Many service departments are still operating in the same manner that they were 10 years ago. Repair orders are being manually input into a dealership’s DMS, which, many times, isn’t connected to the dealership’s CRM.

ActivEngage Partners with Parts and Accessories Data Provider Auto Parts Kit

With seamless access to Auto Parts Kit’s robust API integrated within the ActivEngage chat software, ActivEngage chat specialists can now display pricing, images and related parts to customers within chat conversations.

The Chatbot Won’t Save Your Business

Chatbots: the latest buzzword in the automotive industry. Effective solution or hype?

As all this talk about chatbots comes to the forefront of our lives, we need to take a hard look at reality versus science fiction. Right now, the machine-learning industry is the driving force of the chatbot ecosystem, while the technology world works toward the world of real artificial intelligence (AI).

Four Things You Need to Know Before Starting a Mentoring Program at Your Dealership

You see it at the dealership all the time. That new salesperson far exceeds everyone else’s numbers at the store during the first month. Then, the sales start to slip. By the fourth month, the person gets fired for not meeting his or her numbers.