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Executive Spotlight with Steve Roessler of DriveCentric

A discussion surrounding CRM and the importance of engaging with customers.

Podcast: CRMs: Data Management of Customer Engagement Tool?

Steve Roessler from DriveCentric discusses how dealerships should be utilizing CRMs in a modern business world.

Financing in the Service Department Can Drive Customer Satisfaction

Some drivers have been raised with a skepticism of mechanics and service writers. Steve Roe of Synchrony Car Care shows how you can help customers manage costs and feel more confident in their service purchases.

Breaking It Down: Making Large Repair Costs More Manageable

Like a ton of bricks. Like a smack in the face. Like an unforeseen major auto repair.

Maybe that last one isn’t as well known a cliché as the first two, but it’s just as relevant and, for many drivers, just about as uncomfortable.

Double the Insight: NADA Show 2024 Unveils Dual Super Sessions

The 2024 show features two Super Sessions, promising an in-depth exploration of essential topics and trends shaping the automotive landscape.

How To Build an Unstoppable Dealership in a Bad Economy

Dealers’ challenges seemed to flip overnight. Here’s how they can use this period to get ahead of the curve.

TIME, Ally Reveal 2021 TIME Dealer of the Year Nominees

Field of 40 selected for exceptional business and community stewardship in the face of a global pandemic.

Consumer Financing: Knowledge = Sales

Many customers will walk away without making a purchase if they don’t know about your credit options or they are somehow confused by the offer.