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Widewail Report Says EV Customers Leave More One-Star Reviews

To unlock trends in consumer behavior and sentiment, Widewail’s data science team performed a topic and sentiment analysis on 800,000 reviews with sufficient content.

Deriving Trust from Consumer Reviews to Power Your Competitive Advantage

Buyers need easy and reliable ways to make decisions quickly. Peer review content is that shortcut.

Friendemic Analyzes Consumer Reviews for CarMax and Carvana

Friendemic specializes in digital communication and reputation management tools for many of the world’s largest automotive and powersports brands, retail-level dealer groups, and individual dealerships. Friendemic software applications are developed exclusively for the automotive and powersports industries, with specific applications to support a dealership’s one-to-one and one-to-all communication with car shoppers and owners. Friendemic’s intuitive mobile applications streamline and bolster communication between dealership personnel and consumers, while management dashboards provide transparency and access to communication shared within the applications.

Leveraging Customer Video Testimonials to Capture More Credible Reviews

Directly integrated into point-of-sale systems, Widewail’s solution automatically pulls customer data and generates mobile-friendly review requests to drive review engagement with customers.

Record-Breaking Reviews: 1 Million-Plus Car Shoppers Make the Customer Service Case for DealerRater’s Dealer of the Year Awards Recipients

Unprecedented review numbers speak clearly to the dominance of digital, the staying power of personal connection, and the emerging value of adaptability in creating a best-in-class customer experience.

Study: Most Americans Believe Online Reviews Matter More than Ever Before

National study from Podium highlights the pandemic’s impact on online reviews for local businesses, emphasizing the importance of social distancing observance and mask-wearing policies.

Podcast: Customer Reviews

Matt Murray, CEO of Widewail, discusses the importance of online customer reviews.

Auto/Mate Integrates DMS with Bluejay Reviews

Bluejay Reviews automates the review management process, making it simple to respond to reviews quickly, promote great reviews and turn existing customers into a referral engine.

4 Ways to Profit From Online Reviews

Most dealerships today understand the importance of a good online reputation. Consumers see online reviews all over the web, and they do influence customers in their selection of a dealership for both sales and service.

Empowering Your Team to Perform Thorough Vehicle Condition Reviews

Offering a superior maintenance and repair experience is your best shot at keeping customer satisfaction high, and retaining them for their next purchase.