Phone Skills Certification: Start Today and Create a Culture of Continuous Improvement Amongst Your Team
You can’t fix your phones without fixing performance gaps among those handling your calls.
Phone Skills We Learned While Building Automotive Digital Assistants
We all understand that DAs like Alexa know more details than your employees, but is she more trustworthy? Create dealership processes and develop people like we develop DAs.
Quantum5 Acquires Marcom Results Group, Helping Dealers Ditch the Scripts with Successful Phone Conversion Skills
Quantum5, announced today the completion of their acquisition of Marcom Results Group (MRG). MRG started in 2014 and is a licensed provider of Marcom Technologies.
Fact vs. Myth: Phone Etiquette Directly Impacts Your Dealership’s Bottom Line
Most dealers struggle with proper phone etiquette. Inevitably, a customer’s first interaction with you is on the phone and your initial conversation can make or break whether they do business with you.
Car Wars New Dealership Phone Performance Program
The award program recognizes top dealerships that prioritize phone handling and provide customers with an optimal phone experience.
Sharpen Up on These 4 Phone Handling Processes
Prepare your dealership by sharpening up on these four processes before the tides turn.
Overcome Inventory Shortages by Mastering 3 Simple Phone Handling Strategies
Master capturing every lead with soft phone skills, overcoming roadblocks and dominating next steps of setting firm appointments.
Car Wars’ CRISP Certification Program Changing the Way Dealers View Phone Training
Car Wars introduces an innovative virtual training program to help dealers optimize phone handling and increase desired call outcomes.
The Phone: Fixed Operations’ Biggest Blindspot
Why and how you should be leveraging the phone and analyzing the right data to boost CSI and drive new revenue in fixed operations.
3 Ways to Train Your Dealership MVPs on the Phone
A poorly trained, ill-equipped or unmotivated receptionist can cost you a lot of business. Don’t let that happen at your store.
