Podcast: How Digital Assistants Can Work
Michael Markette, partner at Market Tech Consulting, joins us to discuss digital assistants and how they can work for your dealership.
Podcast: Advanced Technology and Your Dealership’s Phones
Michael Markette of CallRevu speaks with us about advanced technology for your dealership’s phone system.
Podcast: Improving the Customer’s Call Experience
Michael Markette, partner of Market Tech Consulting, joins us to discuss how to improve the customer experience at your dealership with call connectivity.
Phone Skills We Learned While Building Automotive Digital Assistants
We all understand that DAs like Alexa know more details than your employees, but is she more trustworthy? Create dealership processes and develop people like we develop DAs.
Your Frontline Employees Are Your Brand: Do You Have the Right Ones?
Poor hiring practices cost the automotive industry billions of dollars annually. According to the U.S. Department of Labor, the price of a bad hire is at least 30 percent of the employee’s first-year earnings
Improving the Customer Experience With Better Call Connectivity
Consider this: The average customer will call up to seven dealerships, but only walk in to one or two. You want to be one of those dealers.
Outbound Calling Lease Retention Best Practices
Outbound calling remains an effective component in a highly efficient lease-retention campaign. Like any other targeted campaign, many customers want you to proactively call them and present personalized offers.
Podcast: Boosting Lease Retention with Phone Campaigns
Michael Markette of CallRevu joins us to discuss using the phones to boost your dealership’s lease retention numbers. callrevu.com
Six Elements of Phone Performance Self Improvement
Become the caller’s best friend. Successful professionals create experiences that drive customer trust and loyalty. Instead of sticking to a script and sounding like a robot, simply talk to the customer. Create an emotional connection; treat the people you speak to on the phone like more than just customers.
Podcast: Fixing Your Phones
CallRevu’s Michael Markette joins us to discuss fixing the phones at your dealership. Michael Markette http://www.callrevu.com/
