Podcast: Improving the Customer Experience
Aaron Burton, regional sales manager for KeyTrak, joins us to discuss improving the customer experience.
Great Customer Experience Is More Than a Free Bottle of Water
You might be one of those dealerships with a fridge full of water bottles, but providing a great customer experience to your customers shouldn’t end there. Here are some simple ways you can provide your customers with an experience that makes the perceived hassle of buying or servicing a car at your dealership less of a headache.
Finding Success with Your Millennial Employees
How many times in the last week have you said something negative about millennials, young people or “kids these days”? Honestly, you were probably right about some of the things that triggered those negative comments.
Are You Doing Enough to Protect Your Dealership’s Data?
It’s important for you to take the necessary steps to protect all your dealership’s data. Here are some things you can do to make sure your data remains secure and accessible.
Your Departments Must Work Together Toward a Common Goal
Let’s look at some ways your dealership can fix dysfunction between departments and keep your three-legged stool standing.
Are You Making Your Service Techs’ Lives Easier or Harder?
Helping your service department succeed can pay dividends in profit, customer experience and security.
