Widewail Report Says EV Customers Leave More One-Star Reviews
To unlock trends in consumer behavior and sentiment, Widewail’s data science team performed a topic and sentiment analysis on 800,000 reviews with sufficient content.
Leveraging Customer Video Testimonials to Capture More Credible Reviews
Directly integrated into point-of-sale systems, Widewail’s solution automatically pulls customer data and generates mobile-friendly review requests to drive review engagement with customers.
Podcast: Customer Reviews
Matt Murray, CEO of Widewail, discusses the importance of online customer reviews.
Widewail Personalized, Automated SMS Customer Review Generation Solution
This solution eases the burden of reputation and engagement management while maximizing reviews.
Lexus Partners with Widewail to Enhance Online Customer Experience
Widewail’s Engage solution, which delivers online customer review monitoring and response management for local businesses, will be paid for by Lexus on behalf of subscribing dealers for one year.
Podcast: Automotive Digital Retailing
Tom Murray, CEO for WebBuy, joins us to discuss automotive digital retailing.
WebBuy Technology at Work With Chicago Automobile Trade Association and DriveChicago for Trade-In Quotes
With WebBuy’s dealer-centric app, customers looking to buy or lease a new or used vehicle from a dealer’s website can select the vehicle they want, receive a trade-in offer, and finance, lease or pay cash.
The Voice of Your Customer
If you’ve been to an automotive industry conference in the past several years, you’ve likely seen service providers offering some combination of artificial intelligence, digital retailing or subscription/alternative ownership solutions. They promise that these features will lead to increased loyalty, customer satisfaction and improved margins.
WebBuy Merges with Webgrain as Demand for Car-Buying App Grows
WebBuy co-founders Steve Zabawa and Tom Murray said it was time to take the app to the next level. The merger with Webgrain, which closed June 16, adds full-time development resources to the WebBuy team.
Podcast: Digital Retailing
Tom Murray, CEO of WebBuy, joins us to discuss digital retailing.