Jim Roche, Senior Vice President of Marketing and Managed Services, Xtime
If improving ownership experience with great service is the answer to retaining customers, why is the industry’s service retention rate only 51%? What are dealers missing? It’s time to bust some myths about what an outstanding ownership experience really looks like.
In this webinar, you’ll learn:
- When your customers prefer to schedule appointments (it’s not when you think)
- The surprising source of almost $10,000 in extra monthly revenue you haven’t realized yet
- The sleek and simple solution that can boost your CSI by 72 points