Dealerships who offer dedicated commercial service bays or who provide mobile service offerings enhance their value.
The commercial automotive industry stands at the crossroads of economic challenges, evolving customer needs, and a dynamic environmental landscape, setting the stage for a transformative journey in 2024. As a new year unfolds, bringing fresh goals, evolving regulations and expanded opportunities, let's delve into five pivotal trends that promise to shape the industry's future.
Customer obsession is key. Every dealership must have processes in place to never fail a customer.
Are there certain age/gender demographics with a higher propensity of purchasing any specific set of VPPs? This study sheds light on consumer preferences and priorities when it comes to safeguarding and maintaining vehicles.
What is often left out of recent headlines, is the extraordinary power of AI to reduce harm, including fair lending and discrimination risks.
In the next few years, prepare for a chat solution that must act like a personal greeter to every customer who visits your digital showroom.
This guide provides actionable insights for dealers to ensure their fleets are always on the move.
Consider how much time repair event stories take to write. Now, multiply that by the number of technicians employed at your dealership and you could easily be wasting hundreds of technician hours every month.
A processor should lessen your workload by handling merchant processing. They should free you up to focus on the customer, while feeling confident that your processing remains compliant and safe.
We still have a very paper-driven culture but we need to continue to shift focus to digitization to reduce risk and liability.
