The Top 10 Lessons of the Last 50 Years
Salespeople need to know the product. They must embrace this and focus on creating an exceptional experience for the customer, letting them try out the product, and helping them buy.
Why Do We Resist Change? Part 2
This month, Publisher Susan Givens continues with a summary of tips about overcoming resistance to change within organizations.
Performance-Based Service Pay Plans
Train them on how to sell, and them compensate them based on their efforts. Remember, if a good salesperson wants a pay raise he simply looks in the mirror and asks for one.
Train Every Day: Ongoing Learning is Essential to Sustained Success
If you’re looking for a sure-fire way to reduce efficiency, frustrate your employees and ultimately have them move on to other dealerships, neglect their ongoing training.
Suggested Daily Tasks of Fixed Ops Managers
A lot of dealers and managers are asking, “What’s new in fixed operations?” When it comes to technology, the answer is “a lot.”
Podcast: Vehicle Shipping and Your Dealership
Terrance Evans of MetroGistics speaks with us about dealing with vehicle shipping and logistics for your dealership.
How Often Should You Train?
Consistent training means adding hours to an already long work week. A well-trained team will benefit the entire dealership.
Focus on How Your Customer Can Get More, Not How They Can Pay Less
There are quite a few companies that can provide some or most of the elements needed to produce results — make sure to utilize the company that can do it all. Super-boost your retention and, more important, capitalize from it.
