Servicing Multi-Piston Brake Calipers
Brake calipers may be designed to last the life of the car but what does that mean? Is the car being driven the way it was designed? Have the related components been serviced on a timely basis?
7 KPIs to Connect with Every Caller
Dealerships lose hundreds of sales opportunities every year because of missed or mishandled phone calls. On average, a dealership fails to connect with 33% of incoming calls. For every 100 calls, that means you’re missing out on 33 potential deals.
Things to Consider When Selecting a Business Intelligence Solution
The first step in vendor selection is to decide upon a solution methodology: traditional or modern BI.
Your Comfort Zones Are Killing You!
Most dealers hold their sales team accountable for their performance on a daily, weekly and monthly basis and make any adjustments. Meanwhile, their parts and service teams continue to dwell in the land of underachievers. Why does this happen?
Business Intelligence 101
Given the importance of being a data-driven organization in today’s economy, it’s imperative to understand what “Business Intelligence” actually encompasses and how it can help with providing strategic and tactical advantages for improving business performance and results.
Podcast: Adding Monthly Billable Hours Into Your Service Department
Ken Lohr, senior performance manager for FrogData, joins us to discuss how to add monthly billable hours into your service department.
It’s All About the People
Imagine on Monday, you discover that your meticulous, rule-following accountant and creative, eccentric marketing person have switched positions. How’s this likely to work out? Some variation of this misalignment is actually common in most organizations.
The Equal Treatment of Unequal Effort Will Destroy a Company
Leaders must be aware of the message they’re sending by how they treat team members. Everyone should be treated fairly and have the opportunity to grow.
Hireology and Maritz Partner to Empower Dealerships to Hire Top Talent, Boost Employee Retention and Performance
Together, Maritz and Hireology are committed to helping dealers identify the best candidates for key dealership positions, hire top talent with greater speed and confidence, and manage onboarding by delivering training, communications, incentives, recognition and other performance improvement tools.
Maintaining a Positive Dealership Culture in a Volatile Market
The automotive retailing market might be changing, but that doesn’t mean your attitude has to shift with it.
Podcast: Hiring, Training and Leadership
John Fuhrman, director of training for OptionSoft Technologies, joins us to discuss hiring, training and leadership.
Is There a Cancer in Your Dealership?
Most dealers would not tolerate a finance producer who averages $250 PRU but a service director averaging 60 percent one-item retail repair orders has a job for life because “the customers like him.”
