experience Archives - Page 2 of 6 - AutoSuccessOnline
New Smyrna CJD Aims to Double Service Revenue: The Three-Part Growth Equation to Their Success

In November 2017, New Smyrna CJD moved into a brand new facility in New Smyrna Beach, FL. Built with the service customer experience in mind, the design is in stark contrast to the store’s old facility — and most other dealerships — which were built to optimize sales.

Stop Counting Outbound Calls and Start Measuring Customer Interactions

Every inbound call deserves an outbound call, whether that is replying to a caller’s message, confirming an appointment or acting on a CRM trigger.

Discovering Digital Retail Success

As the momentum behind digital retailing in the auto industry began to pick up speed a few years ago, Stephen Taylor Jr. and his father knew the time had come.

Dealers Embrace Digital Technology to Maintain Cash Flow and Drive Business

The feature has proved so easy to use that 39 percent of NextGear Capital dealers used it to floor all of their vehicles purchased outside of the auction.

Service Setter Call Tracking Software Now Integrated with Xtime Service Scheduler

The new integration gives service department phone handlers an unprecedented advantage in customer service and booking performance.

5 Ways to Keep Your Physical Dealership Relevant in a Digital World

You might be surprised to learn that in the wake of digital retailing, customers’ desire to skip the dealership entirely is actually a myth.

Great Customer Experience Is More Than a Free Bottle of Water

You might be one of those dealerships with a fridge full of water bottles, but providing a great customer experience to your customers shouldn’t end there. Here are some simple ways you can provide your customers with an experience that makes the perceived hassle of buying or servicing a car at your dealership less of a headache.

Customer Effort Score: What’s Yours?

When customers have to jump through hoops to do business with a company, customer effort rises and loyalty plummets.

Freedom Auto Group – Improving Lives, Helping Customers

Most customers don’t arrive at a car dealership thinking their life will be improved during the process of buying a vehicle. But at Freedom Auto Group in Pennsylvania, that’s exactly what the owners seek for their customers — life improvement.

Podcast: The Power of Prescriptive Selling

Phil Battista, CEO for Darwin Automotive, joins us to discuss the power of prescriptive selling.

ActivEngage Partners with Parts and Accessories Data Provider Auto Parts Kit

With seamless access to Auto Parts Kit’s robust API integrated within the ActivEngage chat software, ActivEngage chat specialists can now display pricing, images and related parts to customers within chat conversations.

Guiding Your Clients to an Exceptional Experience

Have you ever gone into a place of business and immediately felt uncomfortable because you weren’t sure where to go or what to do? Many of your clients may be experiencing this same uncomfortable feeling.