The Dealership Flywheel: A Perspective from X-Amazonian
Customer obsession is key. Every dealership must have processes in place to never fail a customer.
Deliver the Promise. Fulfill the Commitment.
Poor customer support will damage buyer satisfaction and retention. The same is true of poor vendor support. Partnering with a committed provider is a must in today’s world.
3 Steps for Dealers to Create a More Customer-Focused Strategy
As inventory continues to challenge dealers and interest rates begin to rise, dealers are beginning to look for opportunities to continue turning customers.
The Competitive Edge of Remote Customer Service
Nothing puts a bow on the purchasing process quite like delivering a customer’s new vehicle right to their doorstep and picking up their trade-in vehicle for transport to the dealership or recon facility.
Podcast: Industry Insider Tips from Edmark Toyota
Miles Edmark of Edmark Toyota discusses how the company has improved its customer service to keep pace with market changes.
Poised for Success
Being prepared in all aspects of your life, as opposed to procrastinating, will pay off each and every day.
Podcast: Industry Insider Tips from Heyward Allen Motor Co.
Steve Middlebrooks of Heyward Allen Motor Co. discusses how his business stands apart with its customer service.
Want Borrowers to Embrace Electronic Loan Payments?
Start with these auto lending touchpoints.
B+: Social responsibility through heliotropic leadership
Positivity is contagious and it can benefit your customers, employees and business.
VW, Audi Retailers Introduce Digital Check-In/Out Service Stations
The new digital Service Station enables customers to receive premium service even when the dealership is closed.
Poor Service is Not a Symptom of COVID!
Clients want important information and clear directions, and it starts with their first point of contact.
Podcast: Customer Service in a Crisis
Michael LaMotta, founder of Dealer Owned Warranty Company (DOWC), joins us to discuss customer service in a crisis.
