customer-focus Archives - AutoSuccessOnline
How to Preserve Dealer Revenue in a Sales Downturn With Live Chat

Have you ever heard the aphorism, “a rising tide lifts all boats”? John F. Kennedy was surely right when he spoke about the economy; when there’s market growth, even the average dealer profits. Unfortunately, sales are beginning to slow in the auto industry, and we have low tides on the horizon.

Kendall Toyota Sets Its Sights on No. 1 By Integrating Processes to Better Focus On The Customer

Being second place in a competitive market is a goal many dealerships would love to be able to claim for themselves.

For Kendall Toyota in Miami, Florida, however, that’s simply not acceptable.

For many years, the dealership sat atop the perch in Toyota sales in their marketplace. Through changing circumstances — including the opening of its sister store West Kendall Toyota — Kendall recently slipped to the second spot. This served as a wake-up call for the dealership’s management to examine their processes and methods and to put plans in place to regain that title.