chat Archives - AutoSuccessOnline
5 Predictions for Front-Line Chat Solutions

In the next few years, prepare for a chat solution that must act like a personal greeter to every customer who visits your digital showroom.

ActivEngage Develops Advanced Chat, CRM Integration with New Elead Lead Delivery API

ActivEngage and CDK Global Elead deepen integration to push inbound chat lead data inside Elead CRM securely.

Gubagoo Brings Conversational Commerce to Hyundai’s New Chat Program

Dealerships will be able to sign up for Gubagoo Chat, a service that allows website visitors to connect with a dealership 24/7/365 for an improved shopping experience.

Impel Expands Automotive Digital Engagement Platform with Chat AI

Chat AI enables dealers to engage shoppers with a fully automated conversational chat experience.

Cox Auto Unlocks More ActivEngage Messaging Innovations

People-powered interactive messaging solutions enhance the natural progression of conversations, allowing automotive dealers to engage shoppers in their preferred communication channel.

How Fred Beans’ People-First Philosophy Sets the Standard for Automotive Retail 

Guided by strong values of compassion, citizenship and responsibility, the auto group strives to stay ahead of the curve.

Executive Spotlight with Ted Rubin of ActivEngage

Brian Ankney sits down with Ted Rubin to discuss how dealers can help consumers find the right vehicle with the company’s messaging solutions.

DriveCentric Launches DirectChat Tool

Dealerships can now chat with their customers from their dealer website.

Measuring Vanity Metrics Vs. Actionable Metrics

Measuring your dealership’s website traffic is a key factor in determining which digital marketing channels are profitable and which are not. With all of the various marketing options out there for your business, are you really sure that your dealership is measuring what truly matters most?

Bringing Your Service Department Into the Modern Age

Many service departments are still operating in the same manner that they were 10 years ago. Repair orders are being manually input into a dealership’s DMS, which, many times, isn’t connected to the dealership’s CRM.

ActivEngage Partners with Parts and Accessories Data Provider Auto Parts Kit

With seamless access to Auto Parts Kit’s robust API integrated within the ActivEngage chat software, ActivEngage chat specialists can now display pricing, images and related parts to customers within chat conversations.

Trusting the Machine

Eric Brown of LotLinx on how AI and machine learning can allow dealers to add the human touch to sales.