As a kid, I remember it taking me about an hour and a half to solve the original Rubik’s Cube. It was deductive “if-then” reasoning that got me through that task then and still guides me today. I’ll admit, though, that it sometimes takes me longer than an hour and a half to solve some of today’s automotive digital marketing puzzles (wink, wink).
I think we can all agree that all advertising messages are going to inspire online research. Depending on which study you read this morning, consumers are visiting 18 to 24 online touchpoints prior to making a purchase. How do you influence them during their online journey? How do you become part of their consideration set? Let’s examine one of the greatest digital marketing challenges dealers face today: budgets. Every dealer I work with has a limited budget; therefore, the efficiency of spend is critical to produce the highest ROI. More important than “how much” you should spend is how and where you allocate your digital marketing dollars. Most dealers I speak to mistakenly distribute these dollars evenly among the traditional sales funnel opportunity and their inventory mix.
Inventory — If you were back in the 90s, where every dealer spent $10,000 for a full page newspaper ad, what vehicles would you need to place in the ad to get people into the showroom? You wouldn’t advertise low-inventory, high-demand or poorly merchandised vehicles, would you? So why would you digitally advertise them now? If you have a high-demand vehicle, i.e. a new BMW i8, or used Range Rover, you wouldn’t need to spend one dollar in advertising because they are hard-to-find vehicles and the consumer will find you. You certainly wouldn’t need to share budgets equally with core vehicles. How about if you had one new Honda Fit in stock and 200 Honda Accords; would you equally share the advertising budget amongst each model? What if you just took in a vehicle in trade, and it hasn’t gone through recon or detail; would you put it on the showroom floor next to a 90-day-old same vehicle?
If you’re looking to provide a higher ROI and create a more efficient digital marketing spend, I recommend you focus on your stocked inventory of core vehicles that have the highest probability of reaching the low-funnel buyer who is typing in the exact search terms for that vehicle. Then, work backwards to distribute budgets from the bottom of the sales funnel, upwards.
Next month, we’ll examine several other challenges, including “Round Radius Deficiency,” Google’s limitations and KPIs.