Our guest blogger today is Kate Zabriskie. Kate is the president of Business Training Works, Inc.
Got Business Manners?
Putting Your Best Foot Forward for Better Customer Service
"I sat there and watched the two of them completely engaged on Facebook. Never mind the fact that I'm a customer, and they are supposed to be helping me. The sad thing is: I'm not sure that they even realized how rude they were. Needless to say, I will never 'like' that place. I only go to that store when I'm desperate."
"I sent in a donation and never heard a word from those people. I guess they missed the gratitude lesson in Fundraising 101. The next time I think about contributing to a cause, you can bet I'll pick a charity that knows how to say 'thank you.'"
"After speaking with that woman on the phone, I felt violated. I know she needed the answers to the financial questions in order to help me, but something just seemed wrong about the whole thing. I can't put my finger on it, but it wasn't a good feeling."