Our guest blogger today is Rebecca Kon. Rebecca is a Communications Specialist at ActivEngage, Inc.
Encourage the Good and Reflect on the Bad: Two Leadership Skills You Need to Know Today
"When things are going well and profits are up, they [truly evolved leaders] look through the glass to see whom they can praise and reward. However, when things aren't going well, the first thing they do is look at the mirror side and say, 'How did I fail to communicate that expectation clearly?' or 'How can I change the way I communicate the results I expect?'"
-- Winning with Accountability: The Secret Language of High Performing Organizations
by Henry J. Evans
When you are a leader, your entire team often depends on you for recognition and support. Two ways you can be a good leader at your dealership is by praising and rewarding employees when they do well, and reflecting on your own communication pitfalls when something goes wrong.